Customer emails in plug&paid are sent once a successful trigger has been initiated such as a "purchase confirmation" or the addition of a tracking number to a sale. Customer emails provide important information to the buyer regarding their purchase and also assist sellers by alerting them of activities regarding their products and sales.
The emails are automated and localised in 19 languages. The locale of the customer's emails is determined by the language they have selected in the shopping cart. Sellers can customize what languages they wish to allow in the shopping cart by modifying their individual plug's settings. This means that individual shopping carts can have a different language settings. Learn more here.
Customer Emails sent by plug&paid
| Trigger | Content | |
| Purchase Confirmation & Invoice | A sale is confirmed in the shopping cart | Information about the purchase & Invoice. |
| Tracking Number | A tracking number is added by the seller | Tracking number |
| Shipped Order | The seller marked the sale as shipped | Informing the buyer that the shipment for his/her purchase is in on the way |
| Tracking Number (Automated Carriers FedEx, UPS) | Shipping Carrier confirms tracking for the purchase | Tracking number and package information |
| Subscription Confirmation | A subscription sale is confirmed by Stripe | Information about the subscription, billing cycle and invoice |
| Subscription Cancelation | A subscription is cancelled by the customer | Confirmation that the subscription has been cancelled successfully |
| Subscription Expired | A subscription has not been paid and has expired | Confirmation that the subscription has expired |
| Subscription Payment Failed | A subscription payment has failed. | Confirmation that the subscription has not been paid and information about follow-up attempts to bill the customer |
| New Digital Download Link | Customer Requested a new download link | Providing the customer with a fresh download link for his/her digital purchase |
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