You may not use this site if you do not agree to this policy.
We respect your rights to privacy under the EU Data Protection Directive 95/46/EC and the data protection requirements set out in GDPR (effective May 25, 2018), as may be amended from time to time.
We will not use or disclose your personal information other than for the purposes of collection described in this policy or for purposes for which we have received your consent, and always in accordance with the privacy settings you have selected.
Collection of information
We collect, use and disclose information that is required to enable us to manage your account, for identification and authentication purposes, for service improvement, to provide our services, to maintain customer/visitor lists, to respond to inquiries, and to address malicious use of our services.
“Personal information” is any information that can be used to identify you. We collect personal information about you if you provide it to us knowingly. This includes your name, address, telephone number, email address, or financial details.
We may also collect personal information from third parties, such as our payment service providers, business affiliates and credit reporting agencies. Generally speaking, we will provide you on request with access to the information we hold about you. If there is a reason why we cannot give you access to such information, we will let you know. If you advise us of any errors relating to your personal information held by us, we will amend your personal information to correct them. Please direct such requests by email to with Privacy as subject heading.
What information do we collect?
When you register as a user of this site, or contact us, we collect your full name, email address, telephone number, address, and in some cases, your financial details, together with other information as may be requested on the registration form, transactions, user support or surveys from time to time.
We will collect personal information from users only if they voluntarily submit such information to us. It is the choice of the user whether to provide personal information, however if a user does choose not to provide certain requested personal information that user in certain circumstances will not be able register or able to use certain features of the site.
We may collect personal information from our third party service providers, such as credit reporting agencies. We use this information to provide our services to you, to administer this site and to enable third parties to provide services to you, as well as for the other purposes set out in this policy.
We may collect non personal identification information about users whenever they interact with the site. Non personal identification information is of an anonymous nature such as IP address, browser name, type of computer, technical information about the user’s means of connection to the site, or aggregate information about site usage.
What do we do with the information?
We will only use or disclose your personal information or sensitive information for the purposes for which you have provided it to us, and as set out in this policy, unless:
- You have consented to the use or disclosure; or
- It is necessary to comply with the law. We will disclose any information about you to government or law enforcement officials as we believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.
Your personal information may be disclosed to and used by credit reporting agencies and fraud checking agencies to check your credit worthiness and to conduct other credit related checks or to conduct fraud checks. Our related entities and business affiliates may also contact you about our other services or products that may be of interest to you. In each case, this will be done only in accordance with the privacy settings you have selected.
We collect information for the following purposes:
- In order to facilitate the buying and/or selling of items and services on our site;
- To personalise the user experience;
- To provide users with transactional notifications such as unsubscribing, registration confirmations, confirmation of account changes, or emails relating to a users account or changes in the site terms or policies;
- This site may use web beacons (which is a graphic image 1x1 pixel). The web beacon collects non personal identification information and is used to monitor the behaviour of users visiting the site, target advertisements, and provide aggregated reports.
To properly operate and administer this site, we need to provide your personal information to plug&paid staff and technical contractors. Such staff and technical contractors are subject to obligations of confidentiality to us, and you authorise them to gain access to personal information as part of their services to us.
Do we share personal information with third parties?
Yes. Your personal information is collected so that we, as well as our related entities and business affiliates can promote and market our/their services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue even after you have stopped using this site. However, this will be done only in accordance with the privacy settings you have selected.
We require that third parties with whom we share your personal information safeguard it the same way we do. If you do not wish plug&paid, its related bodies and business affiliates to promote and market products, services and special offers to you, please email .
How do we use “cookies” and “log files”?
Strictly Necessary Cookies
These cookies are strictly necessary to deliver the website to its registered and therefore cannot be refused. They can be deleted or blocked using your browser settings.
- plug&paid Application Cookies
- Amazon Web Services
Performance and Functionality Cookies
These are used to recognize you when you return to plug&paid and allows us to remember your account and preferences. These cookies allows us to monitor the performance of the site and collect basic demographics. These cookies can be deleted or blocked using your browser settings.
- Analytics Cookies
How to control and opt-out from cookies
- Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Apple Safari: https://support.apple.com/kb/PH21411?locale=en_US
- Google Universal Analytics: https://tools.google.com/dlpage/gaoptout
- Facebook https://www.facebook.com/ads/settings
What do we do to safeguard personal information?
We take reasonable steps to keep your personal information, sensitive information and other information or data processed through this site secure, including restricting physical access to your personal information and sensitive information and using firewalls and secure databases. However, no data transmission over the Internet can be guaranteed as completely secure. As a result, although we try hard to protect your personal information, sensitive information and other information provided to us, we cannot guarantee its security and you transmit such information at your own risk.
What about links to other websites?
What should I do if I have any privacy-related complaints or enquiries?
Am I/we GDPR compliant?
As a merchant selling on our platform you have full control and transparency of your and your buyers' personal data.
Read our help articles on how to:
- Delete my profile
- Change my profile data
Finally, if you want to learn more about how we utilize your data as a “controller” and “processor” in accordance to the General Data Protection Regulation (GDPR) effective May 25, 2018, then read our Data Privacy Addendum.